On 5 April 2020, UN Secretary-General António Guterres highlighted a “horrifying global surge in domestic violence” since Governments around the world had begun imposing lockdowns, quarantines and movement restrictions in order to control the spread of COVID-19. In his remarks, the Secretary General noted that in some countries calls to gender-based violence (GBV) support services had doubled. Similarly, a plethora of reports from around the world have signaled an increase in reported cases of gender-based violence – particularly intimate partner violence – since the beginning of the pandemic. However, in some places, the service provision statistics actually show the opposite – that fewer GBV survivors are reaching out for support from service providers as compared to the levels seen prior to COVID-19. This discrepancy is a classic example of why – in every humanitarian emergency – experts advise against relying too heavily on the number of reported cases when making programmatic and policy decisions about GBV.